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Key Metrics to Track for Operational Efficiency

23 August, 2024

Operational efficiency is the cornerstone of a successful agency. As an Operations Manager, your primary goal is to ensure that all client work is completed within budget, clients are satisfied with the results, and your team remains healthy and

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The Impact of SOPs on Client Satisfaction

16 August, 2024

Standard Operating Procedures (SOPs) play a crucial role in ensuring client satisfaction in any organization. Clients hire agencies for certainty, expecting them to deliver consistent results that drive leads and sales. By implementing effective SOPs, agencies can meet and

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Profit First: A Methodology to Ensure Profitability

16 August, 2024

Profit First is a financial management system designed to ensure businesses prioritize profit. While we are not affiliated with Profit First or its creator, Mike Michalowicz, we are fans of the system and believe it can greatly benefit agencies

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How to Handle Conflict in Leadership Teams

16 August, 2024

Conflict in leadership teams is inevitable. When passionate people come together to share ideas and make decisions, disagreements are bound to occur. As you build out your leadership team, it’s essential to accept that conflicts will happen and learn

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