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How to Conduct Effective Job Interviews

13 August, 2024

Conducting effective job interviews is crucial for hiring the right talent and ensuring a strong fit within your organization. The final round of interviews is particularly important as it provides an opportunity to assess candidates in-depth and make a

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Tips for Managing a Remote Leadership Team

12 August, 2024

Managing a remote leadership team comes with its own set of challenges and opportunities. To ensure success, it’s crucial to implement strategies that promote alignment, accountability, and communication. Here are some effective tips for managing a remote leadership team.

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The Biggest Financial Mistakes I Made in My Agency

12 August, 2024

Running an agency comes with its fair share of challenges, and one of the most significant hurdles can be managing the financial aspects of the business. In 2019, my outsourcing company, DUDE, was generating around $800,000 in revenue, yet

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How to Fire Someone Who Isn’t Meeting Deadlines

12 August, 2024

Terminating an employee is one of the most challenging responsibilities a leader can face. It’s essential to approach this process with care, empathy, and compliance with legal regulations. Before proceeding, remember that I am not a lawyer or an

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How CX Should Ask for Referrals

10 August, 2024

Customer Experience (CX) representatives and account managers play a crucial role in building and maintaining strong client relationships. As the trusted point of contact for clients, they are uniquely positioned to ask for referrals and expand the client base.

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How to Develop a Customer Journey

10 August, 2024

Developing a comprehensive customer journey is essential for building strong, lasting relationships with your clients. A well-crafted customer journey enhances customer satisfaction, fosters loyalty, and increases the likelihood of repeat business. Here’s how to develop a customer journey that

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