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The Biggest Financial Mistakes I Made in My Agency

12 August, 2024

Running an agency comes with its fair share of challenges, and one of the most significant hurdles can be managing the financial aspects of the business. In 2019, my outsourcing company, DUDE, was generating around $800,000 in revenue, yet

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How to Fire Someone Who Isn’t Meeting Deadlines

12 August, 2024

Terminating an employee is one of the most challenging responsibilities a leader can face. It’s essential to approach this process with care, empathy, and compliance with legal regulations. Before proceeding, remember that I am not a lawyer or an

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How CX Should Ask for Referrals

10 August, 2024

Customer Experience (CX) representatives and account managers play a crucial role in building and maintaining strong client relationships. As the trusted point of contact for clients, they are uniquely positioned to ask for referrals and expand the client base.

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How to Develop a Customer Journey

10 August, 2024

Developing a comprehensive customer journey is essential for building strong, lasting relationships with your clients. A well-crafted customer journey enhances customer satisfaction, fosters loyalty, and increases the likelihood of repeat business. Here’s how to develop a customer journey that

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How to Create a Customer Referral Program

10 August, 2024

Creating a successful customer referral program is a powerful way to grow your business by leveraging the enthusiasm and networks of your existing customers. Traditional referral incentives often include cash rewards or free services, but offering unique and memorable

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Strategies for Effective Team Meetings

09 August, 2024

Effective team meetings are essential for fostering communication, collaboration, and productivity within an organization. By implementing structured meeting formats and promoting transparency, agencies can ensure that meetings are valuable and contribute to achieving organizational goals. Here are some strategies

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