03 August, 2024
Introduction Understanding the difference between Customer Experience (CX) and Customer Service (CS) is crucial for businesses looking to enhance client satisfaction and loyalty. While both are essential components of a successful business strategy, they serve distinct roles. Customer service
Read More »03 August, 2024
Introduction Client retention is crucial for the long-term success and growth of any business, but especially marketing agencies. Retaining clients not only ensures a steady revenue stream but also builds trust and strengthens relationships. This article explores effective strategies
Read More »02 August, 2024
A strong leadership team is vital for the success and growth of any organization. Effective leaders drive the company’s vision, inspire employees, and uphold the highest standards by holding people accountable. This article explores best practices for building a
Read More »02 August, 2024
Profit margins are a key indicator of an agency’s financial health and sustainability. To improve profitability, agencies need to adopt strategies that focus on cost management, pricing, and sales performance. This article will explore three strategies to boost your
Read More »02 August, 2024
Introduction Operational efficiency is critical for marketing agencies to remain competitive and profitable. However, companies often face pitfalls that can hinder their efficiency. This article will discuss three common pitfalls: not tracking hours spent on products, failing to hold
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27 February, 2024
Hey there! Ever heard of “churn rate” and “client retention rate“? These metrics are like ketchup and fries in the business world, especially for marketing agencies like yours. Churn rate vs retention rate. But guess what? They actually measure opposite
Read More »Did you know that a Job Description is the MOST IMPORTANT tool to get the most out of your employees?
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