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How CX Should Ask for Upsells

03 August, 2024

Introduction Upselling is a crucial strategy for growing revenue and enhancing customer satisfaction. When done correctly, it can lead to better client outcomes and a stronger relationship with your business. Customer Experience (CX) representatives and Account Managers play a

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Difference Between Customer Experience and Customer Service

03 August, 2024

Introduction Understanding the difference between Customer Experience (CX) and Customer Service (CS) is crucial for businesses looking to enhance client satisfaction and loyalty. While both are essential components of a successful business strategy, they serve distinct roles. Customer service

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Strategies to Improve Client Retention Rates

03 August, 2024

Introduction Client retention is crucial for the long-term success and growth of any business, but especially marketing agencies. Retaining clients not only ensures a steady revenue stream but also builds trust and strengthens relationships. This article explores effective strategies

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