E110: How to Survive In 2022

Here’s a secret. The things that helped with the success of your business up until 2021, aren’t going to work anymore. Just like many business owners, I can feel the new changes that are arising in the digital agency

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KPIs for Your Customer Experience Team

E108: KPIs for Your Customer Experience Team

Are you concerned about keeping your customers happy and satisfied with your agency’s service?  Your customer experience team plays a very important role to accomplish that.  You see, after suffering a 16% customer churn rate, our customer experience team

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